Why has Mazda decided to update the warranty to five years?
Mazda has a long history of quality, durable vehicles, and the move to 5 year / unlimited km warranty further strengthens this reputation.
What is the change?
All Mazda's delivered from 1st August 2018 will be covered by a 5 year / unlimited kmwarranty period. This is a permanent change to the standard warranty period.
What models are covered by the new warranty period?
All current Mazda models delivered from 1st August 2018 are covered by the new Warranty –Mazda 2, Mazda 3, Mazda 6, Mazda MX-5, Mazda CX-3, Mazda CX-5,Mazda CX-8, Mazda CX-9, and Mazda BT-50. This includes demonstrators and courtesy cars.
Superceded model codes that are sold as new cars or demonstrators will also have the 5 year / unlimited km warranty applied.
How is the start date of the new warranty period assessed within the Mazda Vehicles System?
The warranty period is effective from the Registration Date entered in the Mazda Vehicles System by dealers. New vehicles with a registration date of the 1st August 2018 onwards will have the 5 year / unlimited km period automatically applied.
For Demonstrators and Courtesy Cars, how is the remaining Warranty period calculated?
For Demonstrators and Courtesy Cars keyed to customers from 1st August 2018, the 5 year / unlimited km warranty period will apply, backdated to the date when it was first registered.
For example, if a demonstrator was first registered on the 1st of February 2018, and onsold to a customer on 1st August 2018, the vehicle would have 4.5 years remaining of its new car warranty.
Will the new warranty be applied to very recently purchased cars?
No, the warranty will only be applied to all vehicles delivered to a customer where the registration date of these vehicles in the Mazda Vehicles system is 1st August 2018 onwards.
Will Mazda still sell an Extended Warranty product?
No, Mazda is withdrawing its Extended Warranty product for sale, effective 1st August 2018.
Page 3 of 3 For customers who purchased an Extended Warranty prior to 1st August 2018, there is no change and their policy still applies.
Will the warranty apply to Genuine Mazda Accessories?
The new warranty period will apply to Genuine Mazda Accessories fitted by a Mazda Dealer at the time of vehicle purchase.
For Parts and Accessories purchased after the vehicle purchase, the standard 2 year / 40,000km Parts and Accessories warranty will apply.
Why does the new warranty launch on August 1?
This is the earliest we have been able to make this new warranty period available.
How will vehicles in dealer stock with existing 3 year / unlimited Warranty Booklets be changed over?
New Warranty Information Booklets that outline the 5 years / unlimited km warranty period will be dispatched to dealerships in the week commencing 6th August 2018. Dealerships will be supplied with 3 months’worth of stock and are asked to exchange these booklets immediately
Are there any changes to the Owner Communications Program?
All collateral will be updated from 1st of August 2018 to reflect the 5 year / unlimited km Warranty period.