I would just like to make it known that I commend the service that your staff has given me at your Mazda Springwood dealer. I have been attending the dealership for my car services over the last few years and will continue for many more. I have had some interesting dealings with other Mazda dealers over the previous years but would like to say that the service I get from the Springwood dealership is exceptional. I would like to point out that Neil from the service centre has gone above and beyond to help me out with a road worthy for my MX-5 after been... (lets just say... was taken for what could have been a very expensive and non necessary ride) to do repair / replacement that was not needed from a local Unnamed business. It was just lucky that I have some idea when it comes to cars, and not just paid for what they were advising me, as I guess that some people would.
I dealt with Neil in the service department, Charles in the new car sales department, oh and the cafe lady (which I must say, free REAL coffee and a light lunch....how much better can your service get?? Overall they were a delight to deal with. I will be recommending Springwood Mazda to anyone that wants to listen. Its nice to see that you look for quality in your staff, that is hard to find in this day and age. I just wanted to take the time to send this email, as most people only ever want to complain about service and experience.
I was wanting to send this email to Mazda Australia but can't find a direct email, I hope that they can be recognised for their efforts. Thank you again
Tina - Calamvale
I love my new Mazda 3 and quick delivery was an added bonus ! Could you please pass on my thanks to Antony Bolton, he looked after me so well . Antony organised fast delivery and handled all my silly queries , messages and phone calls. I really appreciated
his great service .
I will recommend Oldmac to my family and friends .
Dee - Coolangatta
I would like to say it was such a pleasure to deal with ( you and Mazda), no stress simple easy dealings and delivery on time in full. I thank you again my wife loved the flowers, I did contact every dealer to obtain quotes and pricing you are the only sales professional that did get back to me. Not in a pestering way but a professional way, this did close the deal for myself with your service and in this day and age it’s something that a lot of businesses don’t have, well done looking forward to my next purchase.
- Craig, Yatala
I recently purchased a Mazda 3 from your dealership. I was in the market for a small car and was tossing up between the Mazda 3 and other makes. I had done some research and test drove other makes and was close to purchasing a vehicle from a dealership here on the Sunshine Coast when my attention was drawn to a TV advertisement from Old Mac. I went online and saw the Mazda 3 manual which was of interest to me. I submitted an online expression of interest and I was impressed by the quick response to my enquiry by one of your sales representatives, Roger Paterson. Roger's professionalism, product knowledge/pride and exceptional communication skills impressed me greatly and I immediately felt comfortable and confident in choosing this vehicle. Roger went out of his way to accommodate my needs.
Roger has continued to contact me to ensure my satisfaction with the vehicle, which I am very satisfied. Roger has been very accommodating from our initial contact and I have receive unfailing courtesy from him on every occasion. I have purchased numerous vehicles from dealerships in my life, but this experience was by far and away the most professional and pleasant that I have experienced. I will be referring Roger Paterson and Old Mac Mazda to all my family and friends based not only on the quality and value of the vehicle, but importantly the very high standard of service that I received from Roger Paterson.
- Des, Caloundra
Will definitely come back next time we need another vehicle. Thank you to Michael Munro for his time and excellent customer service he provided to me and my wife.
- Scott, South Burnett
Late last Friday evening my friend, Julie found herself in a predicament with her vehicle. With dashboards lights indicating that she had some serious problem with her CX5 and that she should ceased to drive her car. As she always has her car service at Mt Gravatt she called them. However when she rang them Saturday morning to seek assistance she was affront with a not so helpful response. It was imperative that she got her car fixed. I then suggested that she approach your yard (Cleveland Mazda) as it was closer to home. By the time we had arranged a tow we found ourselves at your yard close to 11.30am. The service we received from Adam was second to none. At no point during our interactions did we feel like we were a nuisance or an imposition. He was attentive and more than helpful even though he had his family waiting for him to finish up. He took the time to investigate the cause then to explain the outcome.
So amazed by his professionalism and caring, I thought It was prudent to write to you.
I not sure if you have 'team member of the week' or 'what did you do to wow your customer' award but if you do we nominate Adam.
PS. Julie is now looking to get her car service by your team.
- Nancy, Cleveland
Hi to the team at Oldmac Mazda.
I just picked up my new Mazda 3 hatch from your dealership this afternoon and I am beyond impressed with the service I have received. On Wednesday I came in with the intention to just test drive a car, I was purely doing research and get some information with the intentions to buy from a dealership much closer to home.
Lauren Cantwell was outstanding. So friendly and being a woman made me feel at ease. She was straight to the point, answered all my questions and before I knew it I was just so satisfied with the price and the car I thought, what the hell I'm just going to buy from here. I know that I have made things hard for both her and Chloe Mills, because I needed the car ASAP due to my husband being in the army and about to leave for an exercise, they moved heaven and earth and made sure the vehicle was ready for collection today and I am very grateful.
Driving home in my new car and showing my husband was such a delight he was so impressed. Thank you Lauren and Chloe for making this purchase the most seamless transaction. Not only were you both accomodating to myself and my 4 year old daughter (by offering her refreshments, cheese and crackers and colouring while I was dealing with business), but you were able to explain everything in relatable terms ensuring that I understood the terms of sale, finance, fine print, functionality of the vehicle, servicing and other general enquiries.
Receiving the bunch of flowers, full tank of fuel and big bow on the car while it was in the showroom was just the icing on the cake. Not only will I recommend a Mazda to everyone, I will recommend Oldmac Mazda at Cleveland. It might be a 45-55 minute drive from my house on the north side, but it's totally worth it. THANKS AGAIN Oldmac Mazda!
- Alicia, Mitchelton
Hi i would like to thank Michael in used cars for helping me and my wife with buying the wild truck this week and a big thanks to Shannon in finance for all your help i will be recommending you all thanks again for making it easy.
- Mike, Rochedale South
My wife Daphne and I have just bought a new Mazda3 hatch. Dealing with Sharon was so good and easy so we have decided to travel from redbank plains near Ipswich for all our servicing at your yard so please say thanks to Sharon.
- John, Redbank Plains
I'm Tegan's Dad and I was with her when she purchased her Mazda 2 at Oldmac Mazda Springwood. I wanted to let you know that I found the service that Kimberly gave my daughter to be of an extremely high quality she was polite, informative and well presented on the day organising coffee for us whilst our trade was being appraised. Also she kept us informed throughout the entire process and even though I wasn't present at delivery she came in on her day off to be there. She has dealt with two of my daughters now and both times the service has been impeccable and she is definitely an asset to your organisation. Also Cassy who talked us through and organised the finance was extremely good at her job in all aspects.
- Wayne, Mount Warren Park
We had looked at many other manufacturers before visiting Oldmac Mazda Springwood for a test drive. We had already decided on the mazda3 if it test drove well, but we did not intend to purchase until the end of the year and had obtaining competitive quotes from other Mazda dealers. We were so impressed with the attention, respect, honesty and integrity of the salesman (Brook Webb), that upon receiving what I considered a very good price, we did not hesitate and did the deal on the spot.
- Graeme, Calamvale
Recently we have purchased our third Mazda vehicle from Old Mac. We upgraded to a CX5 GT from a 2012 SP25. Previous to this we had a Mazda 2 Neo. Each of these vehicles has been an absolute delight to own. They are enjoyable to drive, easy to look after and we have raved to our family and friends about how much we love them. Each and every time we have purchased a new car, Mazda seems to find new ways to impress us.
Selling a car is easy when they are so well built and appointed, but the trick really is in the customer service. We originally bought my husband's very first car (the Mazda 2) back in 2007. This is where we first met Brook Webb. Brook has been the most spectacular salesman and gentleman throughout the purchase of each of our three vehicles. No matter what time of day or evening we pop into the dealership, the long process we go through selecting a car, and then the impossible task of finding that car (I have a habit of picking "unicorns" as Brook terms them - Black CX5 GT with White Leather interior...) he has been a delight. Nothing is too hard, nothing is too much trouble and he always manages to make us feel like the most important customer in the world. Brook is that guy that I tell my friends and family to go and see for a car. What Brook doesn't realise at this stage is that he's actually sold 6 cars to our friends and family.
Brook continues to go above and beyond to make sure that we are exceptionally happy and excited when our vehicle arrives. The prime example of this is our CX5. It was not scheduled to arrive until March 2016. Low and behold somehow he managed to snag one that we picked up last Thursday. Brook has managed to turn a "dyed in the wool Holden girl" to a Mazda fanatic. This is no mean task! It sounds quite silly when I read this back, but Brook really does hold a very special spot in our family. For him, we know it's not just about selling a car, it's about looking after us and this is why we will continue to come back to him year after year.
The next person I would like to mention is the lovely Kendall Tait. Kendall is an absolute delight. She is warm, funny, personable and really puts the heart back into finance which is never an easy subject for people to broach. The entire process from start to finish was so smooth and effortless, we couldn't have had an easier process. Kendall is a true asset to the Mazda team and hopefully we'll see her again in three years time for the next car!
Last but not least is poor Neil. As Brook could well attest, I'm not the easiest of people to please. When it comes to my cars, they have the best and only the best. Over the last 7 years Neil has put up with no end of demands from me when there have been issues with our cars. From checking over our SP25 when it was damaged by a neighbour backing into it to fixing the mistakes of an external Roadworthy company when we were trying to get our car sold, he has ensured that our cars have had the best care the industry can provide. He approaches every problem I present to him with a smile on his face and quick actions to resolve them.
Neil's patience is above and beyond the call of duty and his dedication to his customers is without reproach. He never fails to answer the phone with a "Hi Melissa" before I can tell him who it is and he knows the history of our cars better than I do. This is also a credit to the team of service guys who look after our cars as well. Our cars are always returned spotless inside and out and usually in better condition than when I've dropped them off!
When you spend a large amount of money with a company it is confidence inspiring to know that you're not just a faceless number on a piece of paperwork. Every time we walk into Springwood, it feels like we're being welcomed home by family. When you're that well taken care of, you don't feel like you ever need to question a bill, double check work or worry that someone has taken you for a ride. The team you have at Springwood has ensure that we are customers for life. We couldn't imagine going anywhere else because it would just feel wrong. Steve, please allow me to congratulate you on assembling an out of this world team at Old Mac Springwood, they make buying a car an amazing experience, not just a big bill.
- Melissa, Runcorn
I have had exceptional service. Professional staff and very good coffee while waiting for a car being serviced. I appreciate the follow up.
- Daline, Brisbane South West
The service provided by Lauren Cantwell was fantastic, so much so that I have recommended three of my friends that are looking to buy from Lauren. Lauren made the whole deal very stress free.
- Cheryl, Capalaba
Very happy with her CX-3 and said Josh Rees was fantastic, whole overall experience 10/10.
- Angelique, Redland Bay
I would like to say that the customer service I received by all the staff at Oldmac Mazda was absolutely exceptional and I really appreciated this due to my previous experience with other dealerships in the area not being a very positive one. Good service is hard to come by these days. I am enjoying my new car and I look forward to filling out your survey so I can provide my feedback further and will be back to see you guys again soon to have my first health check on my vehicle.
- Ebony, Loganholme
I just wanted write to you today to thank you for all of your help in the past week and a half, you guys have made my experience in buying my first brand new car very enjoyable.
There was a lot of research put into finding this car and when I found the Mazda 2, I came in to make sure this is what I wanted and again was reassured that I was making the right decision. I was lucky enough to have a friendly and helpful sales man, Jason Bush, I never once felt pressured into the sale and he answered any questions or concerns we had. Trish was wonderful and explained everything in great detail and made this experience effortless and hassle free for me. Thank you again. :)
I cannot thank enough Mitchell and the Oldmac Mazda Springwood team for all their help with purchasing my second Mazda from Oldmac. Mitchell was amazing to deal with and went above and beyond the call of duty. I will be referring all my friends and family to see Mitchell and the team. Thank you again! See you for servicing. Nothing like a cuppa and fruit toast whilst waiting!
- Fiona, Loganholme
Have bought 4 vehicles from this dealer and I am completely satisfied with the sales staff and after sales service. Would highly commended this dealer!
Thnx Mazda Springwood. I have been nothing but happy from my very first visit. And at service time, not only is my 'baby' looked after, but with a beautifully cooked breakfast and a cuppa, I feel special too.
I can see myself driving a Mazda way into the future. Keep up the great work.
The staff at Springwood are very good. My wife and I just bought our first ever new car and picked our CX-5 up on Tuesday. Mitchell, Kendall and Julie were all great to deal with and made it a very enjoyable experience. We wouldn't hesitate recommending then to everyone and will certainly be going back when the time comes to update again and will be taking our daughter there for her first car when the time comes.
I dealt with Antony and the purchased of a car has never been so easy. He helped me choose the best car for me, kept me updated and explained everything when i came to pick the car up. The best service I have ever received and would recommend Antony/Mazda to friends and family
Very happy with salesperson Daniel. Felt very welcomed and he was most helpful. Took time to explain and demonstrate everything. I visited several other Mazda dealerships and Oldmac Springwood was by far the best. Daniel is an excellent salesperson.
Brilliant quick service, thank you. The lady serving the breakfast etc provides exceptional service.
- Melissa, Rochedale
I am now a loyal Oldmac Mazda Springwood customer and as a result of the exceptional service I have purchased a second new Mazda in addition to my existing Mazda3.
We were delighted to be lucky enough to deal with Lauren. She had a great working knowledge and introduced us to the finance manager when we decided to purchase the vehicle.
- Shane, Cleveland
All staff were friendly and all my questions were answered. Courtesy bus was a great convenience.
- Cara, Mt Gravatt